Complaints Policy

Why we have this policy

Blush Clinic takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. We want to ensure that all our patients are pleased with their experience of our service, we take complaints very seriously.  If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.  Our procedure is based on these objectives.

Introduction

Blush Clinic has an effective complaints system in place to ensure that identifying, receiving, recording, handling and responding to any comments, observations or complaints occurs within a strict timetable which is clearly documented.

Any complainant can be assured that they will be treated in a manner respecting their human rights and diversity; in a sensitive manner and that the complaint can be made by a variety of methods either verbally, by sign language or in writing.

Where they lack confidence or require help, they will be supported by helpful staff members. Their complaint will be fully documented and fairly dealt with and following investigation, lessons learned can lead to changes being made to avoid future complaints. 

Our Clinic complaints procedures

These clear complaint procedures are monitored and reviewed.

1. A patient may complain by writing an email to info@blushclinic.ie or letter to Blush Clinic, New Market Street, Kells, Co. Meath
2. A written acknowledgment of a complaint will be sent as soon as possible, normally within three working days.
3. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.  If we are unable to investigate the complaint within ten working days, we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
4. Any adverse issues relating to facial aesthetics work undertaken at Blush Clinic needs to be highlighted and reviewed with a face to face review consultation with the treating clinician as soon as possible and within a maximum of six months since having had the work done. In this timeframe, we will be sympathetic to the issues raised. We are not obliged to correct the work of non-Blush Clinic practitioners and do not review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention.
5. We will confirm the outcome about the complaint in writing immediately after completing our investigation.
6. We will complete proper and comprehensive records of any complaint received in a Complaints Tracker along with the outcome and any measures taken to prevent recurrence.