Set out below are the terms on which Blush Clinic provides service to its patients. Please ensure that you have read and fully understood them prior to booking any Blush Clinic treatment.
How to Book
All appointment bookings are made using our online booking portal https://bookings.gettimely.com/blushaestheticsclinicltd/bb/book which can be accessed from our website by clicking on any of our Booking buttons and the link is displayed on our social media accounts. If you have any difficulties with the booking system and need technical support, you can email us on info@blushclinic.ie
Booking Deposit
Bookings are subject to paying a deposit of €50 or more depending on the size of the appointment. In order to ensure all our patients are given the attention and care they deserve we have a 72-hour cancellation and rescheduling policy to reduce missed appointments, (this policy is in place out of respect for our staff members and patients. Cancellations with less than 72 hours’ notice are difficult to refill). You may move your appointment forward or cancel and have the deposit refunded or held as a credit on your account if 72 or greater hours of a notice is given to Blush Clinic. Any cancellation or reschedule with less notice will need a new booking and deposit.
We appreciate that unforeseen circumstances can arise meaning that you cannot attend, but to be consistent and fair to all our patients, we cannot refund the appointment deposit payment if 72 hours or more notice is not given, regardless of the reason. In the case of an extreme weather warning, natural disaster, flood or any other type of government restriction on travel we will offer to reschedule your appointment to an available time slot in the following week or week thereafter (your booking deposit will not be forfeited). However, if you decide not to go ahead with the available and offered appointment slots within the 2 week period following your original appointment time then your deposit will be forfeited and a new booking deposit is required to reschedule.
You may book in for a treatment or a consultation or a treatment if you are confident that you know which treatment that you need. There are different amounts of time allocated to each specific type of appointment to ensure the smooth running of the clinic and prevent delays for other patients. The clinic accepts payment of the deposit using the Timely booking system (which uses Stripe) or if you have problems with the booking system your payment can be taken over the phone using our card machine during business hours. Full payment of the remainder of the treatment cost is taken on the day of the treatment by bank debit card, cash or bank transfer. We do not accept cheques or credit cards.
Cancelling or Rescheduling your Appointment
If you need to you can reschedule your appointment yourself using the appointment confirmation email you would have received when at least 72 hours notice is given. If you hare not happy to use the Timely system you may try to reschedule by phoning the clinic on 087 4223492 during our opening hours. If we notice more than 3 reschedules for the same appointment we will contact you to advise that you cannot reschedule this appointment anymore and you will have to phone the clinic for future reschedules of that particular booking.
If you don’t cancel or reschedule giving 72 hours notice the deposit is charged, and a new deposit required for you to make a new booking for that treatment in your course of prepaid treatments or in the case of a prepaid course a “no show” results in a single treatment session being forfeited.
Late Arrival and No Shows
We do our best to accommodate late arrivals, but normally another patient’s appointment will be following yours in our booking system and we cannot delay the time of their appointment, because you are late. Depending on your lateness, it will result in either a reduced treatment time for you or cancelling and rescheduling of your appointment. Please note that depending on the length of your appointment and which treatment you are booked in for lateness of 15 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
For prepaid courses of treatments (packages), this may result in one treatment session being redeemed by the clinic. If you don’t cancel or reschedule giving 72 hours notice the deposit is charged, and a new deposit required for you to make a new booking or in the case of a prepaid course a “no show” results in a single treatment session being forfeited.
Patients unsuitable for treatment/changing mind on the appointment day
After making your booking you will receive a consultation/consent form via email. Please read through the information in the consent form. A medical history is taken before any treatment, therefore please have details of any medications you are taking and any allergies you suffer from at hand. If deemed unsuitable for treatment on clinical and/or ethical grounds we reserve the right to refuse treatment.
The following is a list of conditions which are generally contraindications to receiving a treatment: you have an outbreak of cold sores or have a skin infection in the area to be treated, you are/could be pregnant or you are under 18 years of age.
If you decide on the day of the treatment or when you arrive you are unsuitable or you have changed your mind for a treatment which you have booked and paid a €50 deposit for then the deposit will be forfeit to cover the time that your appointment has taken in our booking calendar.
It is not possible to arrive at the clinic for your booked appointment or contacting us with less than 24 hour’s notice that you have changed your mind and want a different treatment. The reasons for this are as follows: products and machines, staff and the clinic time table for the day have to be set up prior to your arrival for your treatment that you have chosen, each treatment has a certain allotment of time for it so if you change your mind the time for the new treatment is different, you would have received the consent form for the original treatment you opted for and would now need a different consent form. If you think that you would like to have a different treatment we require at least 24 hours notice otherwise you will have to go ahead with the treatment you have booked. If you are unsure of which treatment you want it is advisable to book in for a consultation before opting for any treatment in order to prevent last minute changes of mind. The clinic runs on a strict time schedule and there will be other patients coming after you for their treatments, so we don’t have the scope to suddenly change the clinic list as it has a knock-on effect on staff and other patients. The options would be to go ahead with the treatment you have booked or to not go ahead with any treatment at the time slot you have booked and your deposit will be retained by the business to cover expenses.
Review Appointments for anti-wrinkle injection patients
Our policy at Blush is an optional 2 week review of your antiwrinkle treatment. This is performed around 2 weeks after your initial appointment if you feel there is some asymmetry or too much movement still present.
Be mindful that it is optimal to have some slight movement and not be completely frozen. The aim is to have a relaxed fresh appearance while remaining looking natural
Common reasons for needing a review would be if the lateral eyebrows are too raised, or one eyebrow is still raising, one eyebrow is higher than the other or you are still able to frown a little.
The review appointment is 5 minutes in length and your face and expressions will be compared to what they were at your initial appointment and more photos will be taken to add to your medical file.
The cost for a review appointment is €15 for an additional 3 units which needs to be paid prior to your appointment, if you require more units there would be an extra charge incurred at a cost of €5.50 per unit of Botox, this extra fee will be notified to you before going ahead to administer more than the standard 3 units extra.
All review appointments are booked over the phone we no longer have 2 week review appointments listed on our online booking system
To book please call 087-4223492
Please note – we have a 72 hour cancellation/rescheduling policy and this also applies to the 5 minute review appointment
Treatment Packages
If you are opting for a treatment package, it must be paid in full at the first appointment or else the rate of a single treatment at each treatment session applies. In package treatments, once the course of treatments has been started, and the patient decides not to complete all the treatments, no refund will be offered.
Refunds
Please note you are paying for the treatment only and there is no guarantee made of any outcome. Refunds cannot be given under any circumstances, as the product has been used and the service has been delivered.
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of consultation and assessment, provision of information and advice, safe treatment with evidence-based products and aftercare service and support as appropriate. Our aim is for service users to be delighted with their results; however, we are also very careful to manage expectations, hence we perform a thorough pre-treatment consultation.
Blush Clinic does not issue refunds under any circumstances for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes, or other natural disasters, for which no one can be held responsible. This includes weather-related issues such as snow, storms, ice and floods etc. If Blush Clinic chooses to cancel a clinic due to an Act of God, then it is not liable to any loss resulting to a customer as a result of this cancelled clinic. Blush Clinic will make all reasonable effort to replace a cancelled clinic by arranging an alternative date during the following 2 weeks. There is no compensation for late running appointments or other factors that are beyond the control of the clinic and its staff. We will do our best to let you know in advance and if necessary, replace your appointment with an alternative date within the following 2 weeks period.
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